FAQs

Go to the product page on the website and it will tell you whether it is 'out of stock' just above the product price.

Find the item you like on our website and click on the black 'Add to basket' button to add it to your basket. You will be prompted to create an account with your details and delivery address. Pay with card or Paypal whichever you prefer!

We start processing your order quickly which means we can’t make any changes once your order is confirmed, including cancellations and changing the delivery address or delivery option. However you maybe able to update some details or redirect your parcel with DPD or Royal Mail directly.

Don't Panic!! You can either go into your 'account' and check the order status there and get in touch with us quoting your customer ID number and we will double check your order has been received.

Yes we do! We have partnered up with Klarna, Clearpay and Laybuy so that you can pay for your My Babiie product in multiple payments, with no interest and no costs!

Please allow up to two working days for delivery in the UK (Monday-Friday). Please allow 3 - 5 working days in Ireland.

Yes you can, as long as you have the tracking number.

Please use our support portal to locate this information. You will need to provide your order number and postcode.

We only deliver to the UK and Ireland currently.

Delivery charges do apply to those who live in NORTHERN IRELAND, ISLE OF WIGHT and REPUBLIC OF IRELAND;
Orders up to £200: £17.00 (+ VAT)
Orders £201 - £400: £34.00 (+ VAT)
Orders £401 and over: £50 (+ VAT)

If for any reason you are not happy with a product you have purchased from us, please visit our support portal and we will advise you on the next steps.

If part of your order is missing please visit our support portal and we will advise you on the next steps.

Once we have agreed that a refund is due, it may take 7-10 working days for this to be processed.

You can read more about the My Babiie Guarantee here.

Visit the Register my Guarantee page which can be found in the footer links under 'Customer Service', or simply click here.

You can read more about the My Babiie Guarantee here.

If you would like to return your item please visit our support portal.

Some repairs may be covered under your Guarantee but others may not so check your Guarantee here.

We will email you to let you know that we have received your item for repair and will keep you updated on its progress in the Work Room and when it leaves us.

Click onto your Guarantee here.

You can do this easily by visiting our Spare Parts page here.

Yes, please refer to the Product Description page applicable to the product you have purchased and click into the 'Product Specifications' tab, or visit our 'Product Support' page here.

For the majority of our products we suggest that you clean them by hand with warm water and a mild detergent. Machine washing and drying can cause colours to run and materials to shrink or get damaged.

Please refer to the Instruction Manual of your product.

Please go to www.mybabiie.com/guarantee and complete the online form, or click here.

Other parts will fit your pushchair as long as they belong to the same model. E.g. you could swap your navy MB200 hood for a blush one but it must be an MB200 hood.

Please refer to the instruction manual on the website. These can be found on the product detail pages or our 'Product Support' page here.

My Babiie would NOT recommend that the carrycot is used for prolonged overnight sleeping. It is fine for napping throughout the day when out and about and baby can be seen and watched. It would probably work out better to get a Moses basket or travel cot for better comfort, ventilation and safety for prolonged sleeping.

Follow us on Social media to stay up to date with when products are back in stock.

Please refer to the Specifications quoted on the product page on the website.

Please refer to the Specifications quoted on the product page on the website.

Please visit our My Babiie Stockists page to find a My Babiie stockist.

Please visit our My Babiie Stockist page to find out more.

Klarna is a Swedish bank and payment service provider for over 100,000 online stores. Over 60 million worldwide customers have trusted Klarna to securely handle their payments.

Pay in 3 allows you to spread the cost of your purchase over 3 equal payments. These will be automatically collected from the debit or credit card you entered at checkout. The first instalment will be collected when your order is dispatched and instalments 2 and 3 are then scheduled for 30 and 60 days later.

If you’re 18 and over and pass the soft credit check, you should be eligible to use Pay later in 3, subject to your financial circumstances. Your credit rating will not be affected by using Pay later in 3.

Pay later in 3 is based on a number of factors such as the order value, previous order history and item availability. If you’re 18 and over, you can improve your chances of being offered Pay layer in 3 by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna payment does not mean it will be offered for every order. Equally, if it is denied, this doesn’t mean it will be denied for all future orders.

You’ll need to provide your mobile phone number, email address, current billing address and a debit or credit card. All communications will be sent to your email address – it’s really important you provide the correct details, otherwise you won’t receive your payment schedule and any order information.

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna or My Babiie run credit searches against you that could impact your credit rating.

Pay later in 3 is widely promoted but not always universally available. The option is automatically generated by algorithms that are dependent on a number of factors including address details, cardholder details, amount of order, the online store, previous order history and item availability.

Payment for your Pay later in 3 will automatically be collected from the debit or credit card you entered at checkout. The first payment is taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment.

As soon as your order is accepted your cancellation/ return, Klarna will cancel any future scheduled payments as well as any refund amounts due.

Klarna will automatically attempt to collect your payment for your Pay later in 3 purchase from the debit or credit card used at checkout. If they’re unable to collect your payment on the scheduled due date, Klarna will make one more attempt to automatically collect payment two days later. If this last payment attempt fails, Klarna will issue you a statement for the full outstanding order amount, which will become payable 15 days later. Klarna will notify you when a payment is due two days ahead of attempting to collect your payment.

Yes. You can view all of your Klarna purchases and payment schedule by logging onto Klarna.com/uk

Payment information is processed securely by Klarna. No card details are transferred to or held by My Babiie. All transactions take place via secured connections.

Currently, it’s not possible do this for Pay later in 3 purchases.

Klarna will notify you via email and push notification when a payment is due and when this has successfully been collected, or in the unlikely event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and payments by logging in at www.klarna.com/uk

Once My Babiie have received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment schedule will be sent to you by Klarna if you've made a partial return. With a full return, Klarna will refund any payments collected and cancel any future scheduled payments.

In the event that your goods have not been received, contact My Babiie at info@mybabiie.com to check your order and delivery status. You can also contact Klarna’s Customer Service so that they can postpone the due date on your payment.

As soon the cancellation or return has been registered, the refund will be processed within 5-7 business days.

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

You can log in at www.klarna.com/uk, where you’ll find all of your orders and payment schedule information.

Visit Klarna’s Customer Service for a full list of FAQ’s, live chat and telephone options.