At My Babiie, we take great pride in creating products that are above industry standards in safety and design. In the unlikely event that you are not completely satisfied with your purchase, we will offer a full refund for items returned within 30 days of receipt either by returning the item yourself or we can organise collection on your behalf, with the collection fee deducted from your refund amount. To qualify for a refund, the item(s) must be unused, in their original packaging, complete with all parts and accessories. We recommend you obtain a proof of delivery and adequately insure the goods if organising the return yourself. Please contact our Customer Service team via email, available between 9am and 5pm Monday to Friday if you would like to return your goods. You will need to have the original order number at hand to quote as proof of your purchase.
Welcoming a baby into your life is a precious and life-changing experience, filled with joy, challenges, and unforgettable moments. At My Babiie, we are dedicated to supporting you every step of the way, ensuring nothing stands in the way of your growing family. If you're not entirely satisfied with your purchase, you can return it for a full refund within 30 days of receipt. You have the option to return the item yourself or request that we arrange a collection on your behalf, with the collection fee deducted from your refund amount.
If you would like to return your goods you will need the original order number as proof of purchase. Please contact our Customer Service team via email between 9am and 5pm Monday to Friday to arrange the return.
We will happily refund or exchange any item that develops a manufacturing fault within 30 days of delivery. We will repair or replace free of charge any item that develops a manufacturing fault after 30 days of delivery and within the guarantee period. Please contact our Customer Service team via email between 9am and 5pm Monday to Friday.
