Here at My Babiie we pride ourselves on not only creating fantastic baby products but ensuring that the experience our customers get is as seamless and effortless as possible. We believe that customer service does not stop once our customers have the product, instead, making sure that from the very start we provide a product that not only offers quality and value for money, but also offers peace of mind to every busy parent who buys our products.

Our young and energetic team set out every morning to work within our brand ethos and mission statement. By doing this we put ourselves at the cutting edge of baby kit, creating unbelievable products that are modern, functional, of the highest quality, and unmistakably, My Babiie.

This role is based on a 8-hour day 5 days a week. You'll be based in our Paddock Wood Office where you’ll provide the highest level of customer service before, during, and after purchase.

About the role - What you’ll be doing: 

  • Providing the highest level of customer service through email & telephone support.
  • Providing support and guidance to retailers and national accounts.
  • Monitoring the ticket system to ensure SLAs are being achieved and exceeded where possible.
  • Assisting the customer service team to ensure all targets are met.

You will need to be an enthusiastic and efficient individual who puts customers first. You should have excellent communication skills and be a fast learner.

In addition, you will need to: 

  • Have a confident telephone manner.
  • Have excellent literacy skills.
  • Be computer literate.
  • Possess good communication skills.
  • Be proactive and have the ability to work well under pressure.
  • Be flexible in your approach to the job. Focus on getting the job done to a high level and not focusing on “doing the hours”.
  • Customer Service experience is essential.

If you would like to be part of this high-achieving and dynamic team, please apply now!

Job Types: Full-time - Permanent      Salary - competitive 

* Subject to change to meet the demands and needs of the business.

How to apply: Email CV and covering letter to 


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